Complaints from customers, suppliers, employees or other stake holders may provide high-quality intelligence worthy of investigation to improve productivity and enhance customer service for your organisation. Do you fully investigate your complaints?
Investigations into the Customer Service experience are also known as 'Shadow Shopper' or 'Secret/Mystery Shoppers'. These investigations supply you with the facts of what your customer experience really is, across all delivery methods.
Systematic analysis and communication of advantages, disadvantages, risks, opportunities etc associated with a proposed action (e.g. business purchase, movement into new markets or environments).
Factual Investigations for Insurance Claims
These investigations will verify the facts and the circumstances of a claim through the systematic collection of all relevant evidence delivering high quality reports in a timely manner.